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Thank you so much to all our supporter sponsors and local board members for joining us for our Q2 Seasonal Forum in April. To be included on the invitation list, please visit our Education tab. View pictures from the Forum and LIKE our Facebook page while you’re there. For those who attended, please take a moment to give us some feedback. View the presentations from the Q2 Seasonal Forum: Southern States Management Group – Collection Strategies for Your Community – how can you aspire to maintain the beautification of your community if you’re constantly behind in your collections? Learn strategies that Southern States Management Group has seen through the past three decades. Watch our brief video. Blue Ribbon Pools – Pool Safety & Leak Detection – beautiful weather = more bodies in and around the pool area. Is your community up to code and prepared for the increased volume the summer months provide. This is also a great time to learn about the process of leak detection and what potential liability claims that can occur. Email Blue Ribbon Pools for a copy of their presentation. Insurance Office of America – Commonly Overlooked Insurance Exclusions – learn about common insurance exclusions and what you can or cannot do to help avoid them. Wright & Casey, P.A. – Dog bites, “No Pet” buildings, service dogs and more. We will be discussing animal-related liabilities. First Response Disaster Team – Hurricane Essentials – Hear from First Response Disaster Team on ways your community can be best prepared before the hurricane season begins.

The Mallard Cove located in Pelican Bay The Mallard Cove Beautification Award is a new project by the Board of Directors that kicked off in August 2018. This award will travel to a new location quarterly. The first winner, nominated by homeowners and chosen by the Board, was 221 Mallard Lane. They did an excellent job replicating the aesthetics of the original Mallard Cove sign, too! Southern States Management Group’s Community Manager and Licensed Real Estate Agent, Harley Cooper recently shared some positive news about a few of the communities that he manages. Thank you, Harley! The Villas located in Pelican Bay Recently, The Villas replaced their sign on Pelican Bay Drive, adding a colored border to make it pop. Palma del Sol Palma del Sol gave their sign on Pelican Bay Drive a fresh coat of paint and sealant, which looks brand new again. St. Andrews St. Andrews replaced two signs, their small sign on Brown Pelican (exiting The Towns, near 388 Brown Pelican), and their sign on Pelican Bay Drive. They changed their lettering color as well, to give it a fresh look. Learn more about Southern States Management Group and what we can do for your community!

You’re invited to our “Seasonal Education Forum” happening on Wednesday, April 24, 2019 from 5:30 p.m. – 7:30 p.m. at Oceanside Country Club located at 75 North Halifax Drive in Ormond Beach. Q2 SEASONAL TOPICS Join us to learn about hot topics for this season including: – Collection Strategies for Your Community – how can you aspire to maintain the beautification of your community if you’re constantly behind in your collections? Learn strategies that Southern States Management Group has seen through the past three decades. – Pool Safety & Leak Detection – beautiful weather = more bodies in and around the pool area. Is your community up to code and prepared for the increased volume the summer months provide. This is also a great time to learn about the process of leak detection and what potential liability claims that can occur. – Commonly Overlooked Insurance Exclusions – learn about common insurance exclusions and what you can or cannot do to help avoid them. – Dog bites, “No Pet” buildings, service dogs and more. We will be discussing animal-related liabilities. – Hurricane Essentials – Hear from First Response Disaster Team on ways your community can be best prepared before the hurricane season begins. – And much more… There is limited seating so please RSVP at Daytonapropertymanagement.com/education/. For more information email Diane at SouthernStatesManagementGroup@gmail.com or 386-538-1083.

Thank you so much for your reviews, recommendations, and testimonials. We greatly appreciate it! I would like to take a minute to appreciate all the hard work SSMG has done for the Opus Condominium. The building was in a mess when SSMG was hired and Mark has worked hard with the board to get the building back on track. Since then we have hired new maintenance and front desk, updated and fixed a lot of items that have been tabling by prior managers and boards. They manage to keep meetings on track and deal with vendors daily getting multiple bids for a great selection. I appreciate all their hard work and time they have committed thank you. Crystal Anderson- Opus Condominium Treasure Testimonial for SSMG and Lisa Campbell, Ocean Six has now been with SSMG for 3 years. We have found them and our CAM, Lisa Campbell, to be immediately responsive to our every need. Their Accounting practices are sound, accurate, and on time. The advice we receive is accurate and swift when summoned. We have representation present at all of our Board meetings. Lisa Campbell makes herself available to answer all questions regarding Condo business. To summarize, I cannot imagine that there is another Management company that could do a better job for Ocean Six than SSMG. Larry Dillon President Ocean Six Condominium Association Lisa Campbell has been there for me with direction and advice. This past weekend a unit owner had an emergency leak and I contacted Lisa, and she very quickly, made arrangements to help me and the unit owner try to solve the problem, even being out of town, she helped get me through it. Anything I’ve asked for I’ve received with kindness and understanding. SSMG has been a tremendous partner, so far as I’m concerned, to help MP move forward . Thanks, Pat Jablonski- president MPA To whom it may concern: I am writing this to provide a written reference with respect to the service we have received from Southern States Management Group Inc. As a current board member serving as Vice President of Opus Condominiums please let me say I am very happy with the success we have had with SSMG. There are numerous projects that Mark Annon has seen through from start to finish. A few examples would be the swimming pool and hot tub refurbishing, the lawsuit, refurbishing the owner’s lounge, the new fire detection system just to name a few. I would highly recommend to anyone looking for a management company to seriously consider using Southern States Management Group Inc. Best Regards, Gary D Orner, VP Opus Condominiums TO WHOM IT MAY CONCERN, A BIG THANK YOU As a disabled senior widow I get upset with my inability to handle problems at times. A huge thank you to Karen for taking the time to figure out I had written my bank account number too close to the bottom line thus making it appear to be a different number causing the bank to return to your offices. She said she checked against my void check I had enclosed and caught my error, I had checked but missed it. Her phone message about locating the problem and fixing it. Said she would put back through for the auto draw at Regions and remove finance charge. I can not thank her enough for her professionalism and caring. Your organization is fortunate to have such fine employees, I look forward to your handling of our HOA. Sincerely, Norajane Gillespie I’d like to recognize the excellent service, support and advice provided to the Pine Valley Condo Association by Southern States Management Group and in particular, Peggy Komishock, our Association Manager. Peggy stays on top of any issues we have, is responsive to owners and the Board of Directors. Peggy and Jeff Annon bring a lot of practical experience to the day to day issues that arise and provide education resources to the Board in the fulfillment of their responsibilities. We are happy to continue a long association with SSMG now and in the future. Eric Melanson Pine Valley Board of Directors Southern States Management Group has been our Association Management company for about 9 years and they have been a great association management company. Their staff is professional and knowledgeable. Mark H. Rakowski Pine Valley Condominium Association President As a board member of an HOA that uses SSMG, I can say I am happy with their services. I am also an accountant at a CPA firm and have found that their services have provided a much greater value with more accurate financial statements then most CAMs that have come across my desk. They follow board instructions and have been very responsive in my experience working with them this past year. As a relatively new HOA President, Southern States Management Group has helped immensely with managing our condo building and property. They are enormously helpful with finding and managing our vendors and are very responsive to our questions and problems. I am quite positive in working with SSMG, and in particular Peggy and Stayce in actg. We appreciate your advice on matters concerning condo assoc. mgt. and in timely financial information. Thank you and look forward to a continued good working relationship. I have worked with Lisa going on 3 years as the President of the Broadwater HOA located in Ormond Beach, Fl. In the past we have dealt with other management groups that made life difficult for me as well as our community. I will say that Lisa is by far the best manager I have ever dealt with from an HOA management standpoint. She has an “A” type personality. She gets things done and gets them done accurate and fast. She is smart and always looking out for our community. If she were not involved in the Broadwater HOA I don’t know if I would of stayed on as President of the HOA. She makes my Presidency easy. I consider Lisa not only a business partner but a friend. Hopefully she stays on managing our HOA for years to come. Jason Collins Broadwater HOA- President

Southern States Management Group was a proud local sponsor of Tomoka Elementary “Brave, Strong & Healthy 5K run/walk that took place recently on March 2 at the Ormond Beach Library. We love supporting the community and find ourselves involved in a number of different causes. Being the business for three decades between Volusia and Flagler counties, we see the need to give back to our cities that have given so much to us and our employees.

Southern States Management Group would like to thank our education partners for helping us to host a great first annual HOA/COA Conference & Certification Course. If you missed it, please see the presentations below. Stay tuned for our quarterly education forums. For those that attended, please view photos from the event. HOA Certification Sponsored by McCabe & Ronsman, P.A. COA Certification Sponsored by Martell & Ozim, P.A. Rule Writing 101 – How to Craft Effective Rules & Regulations Sponsored by Blue Ribbon Pools Fund Your Community Sponsored by Intracoastal Bank “Taking the PAIN out of PAINting” Sponsored by Southern Paint Supply & Benjamin Moore – please email us for a copy Better Understand Your Financials & Filing Requirements Martin & Associates, PL My neighbor leaked on me…why do I have to pay? Sponsored by HIG Insurance Group COA: “Who is responsible for What” as it relates to insurance and Florida Statute 718 Sponsored by Insurance Office of America Changing Trends in Community Management Sponsored by Southern States Management Group – please email us for a copy Robert’s Rules of Order Sponsored by Wright & Casey, P.A. – please email us for a copy Thank you so much to all sponsors and exhibitors! Breakfast Sponsored by Verdego Lunch Sponsored by Expert Inspectors Snacks Sponsored by Five Star Claims Adjusting Happy Hour Sponsored by Shoreline Turf & Pest To learn more about how your business may get involved in our future education events, please contact Diane Michael at 386-538-1083 or via email.

We thank our Conference sponsors for their support of our upcoming Conference happening Wednesday, February 27, 2019 from 8am – 4:30pm at the Cici and Hyatt Brown Museum of Art – 352 S Nova Road, Daytona Beach! This conference is a first of its kind designed to equip new and seasoned board members with the tools needed for a successful year serving on the board. Gain your HOA/COA Board Certification, learn from industry experts and visit with exhibitors who have been specifically selected to attend. Breakout Session Topics: – What we learned from recent hurricanes and best practices. – What is the Board protected from and what risks are there? – How to plan properly for a disaster. – Prepare your building and common areas for improvements. – Keep your community safe and learn about new technology. – Prepare a financial statement/reporting requirements/prepare for an audit. – Ways to fund your community/improvement planning. – Robert’s Rules of Order/How to run an effective Board meeting. Sign up now! DEADLINE FEBRUARY 20, 2019.

Congrats to all those recently awarded 40 Under 40 by the Daytona Beach News Journal Business Report. Mark Annon with #SouthernStatesManagementGroup & Troy Railsback with #SouthernStatesRealtyServices are among the awarded.

Hunter’s Ridge currently consists of five private neighborhoods that include over 800 single-family homes. While another 407 homes are currently under development, the existing Development Order allows for another 4,000 single-family, multi-family and/or age restricted products within the 5,040 acre master planned community, including a 2,200 acre never-to-be-built-upon nature preserve park. Southern States Management Group, Inc. (SSMG) was retained to provide community management services to the Hunter’s Ridge Homeowners Association of East Florida, Inc. in 2010 and aligned our services with the specific needs of the Homeowners Association while complimenting the requirements, scope and pace of the Master Developer, including: · Master Developer vs. HOA Coordination – Leveraging our experience and clear understanding of the differing needs, responsibilities and objectives of both the Master Developer and the Association, SSMG continually executes management solutions that compliments both perspectives. · Common Area Maintenance – In cooperation with HRHOA leadership, SSMG tailored a nonselective and equitable enforcement process that addresses non-compliance issues through regular (biweekly) communitywide site inspections, time dated documentation and correspondence to association members. This initiative represented the HRHOA’s first foray into CC&R enforcement with a formalized process. Particular challenges overcome during the implementation of this process included obtaining consensus among board members in formalizing the process, obtaining sufficient volunteers to serve on an Enforcement Committee, educating owners about the reason for such a process, and responding to initial disputes by owners. · CC&R Enforcement – In cooperation with HRHOA leadership, SSMG tailored a nonselective and equitable enforcement process that addresses non-compliance issues through regular (biweekly) communitywide site inspections, time dated documentation and correspondence to association members. This initiative represented the HRHOA’s first foray into CC&R enforcement with a formalized process. Particular challenges overcome during the implementation of this process included obtaining consensus among board members in formalizing the process, obtaining sufficient volunteers to serve on an Enforcement Committee, educating owners about the reason for such a process, and responding to initial disputes by owners. · Procurement – Upon initial award of the contract to provide community management services to the HRHOA, SSMG began a comprehensive review of all service contracts and scopes of service. Within a short period of time, SSMG was able to identify monthly cost savings of several hundred dollars that were achieved through renegotiated service contracts, elimination of redundant services, and unclaimed rebates. Additionally, major service contracts were rebid and awarded pursuant to the criteria set forth in the respective Request for Proposals. Of material importance in this undertaking is the fact that the RFP process afforded the opportunity to revisit the underlying goals and objectives of the HRHOA with respect to the long-term vision of the community. While the newly selected vendors and associated contracts may not have resulted in cost savings, they did result in services being provided that are more aligned with the goals, objectives, and long-term vision of the HRHOA. · Allocation and Recovery of Costs – The geographic boundaries of the HRHOA span significant portion of both Volusia and Flagler Counties. Given the significant amount of development yet to occur and the absence of assessment paying units (specifically within Flagler County), the HRHOA faced a challenge in generating cash flow sufficient to maintain the association owned infrastructure under the then-current uniform assessment amounts without creating inequities. As a temporary solution, SSMG worked with the HRHOA in identifying levels of service and costs associated with such services that specifically benefit single groups of owners. The result of this analysis yielded quarterly cost share amounts that were billed to owners of bulk land identified for future development. Currently, SSMG is working with the HRHOA on evaluating the feasibility and implications of introducing a Municipal Services Taxing Unit (MSTU) or Community Development District (CDD) as a cost recovery mechanism in lieu of quarterly invoices being sent directly by the HRHOA. · Architectural Review Committee (ARC) – SSMG, the Declarant and active members of the Architectural Review Committee carefully review submittals for all new home construction and routine modifications to any existing residences within the community. Our scope of responsibilities for ARC services routinely includes: receipt and preparation of all submittals for committee review, attendance and clerical services for the ARC during its standing monthly meetings, minutes and permanent recording of all committee action, follow-up written communication to each property owner following their submittal, routine site inspections during “construction” and a final inspection with photo documentation at the end of each property modification. Additionally, we assist with the on-going maintenance and storage of all individual property ARC files. Your community can benefit from the vast experience the Southern States Management Team provides. Contact our leadership team today or fill out a “Request for Proposal” online.

Southern States Management Group has made it easier than ever to GO GREEN and pay your monthly association fees. Please make your residents aware of this FREE service that we provide. To sign up visit online.

Happy Holidays from the team at Southern States Management Group! We wish you a wonderful holiday and all the best in 2019!

I am a proud member and past board member, Treasurer, of the Building Association Managers of Volusia (BAM). We have several Community Association Managers at Southern States Management that are members and enjoy the networking and education that this great organization provides. We are looking forward to their Holiday Party this upcoming Tuesday where we will be donating to Halifax Urban Ministries. To learn more about BAM, check them out online.