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SAVE THE DATE! HOA & COA Certification & Board Education Conference Wednesday, February 27, 2019 from 8am – 4pm Cici and Hyatt Brown Museum of Art 352 S Nova Road, Daytona Beach This expo is a first of its kind designed to equip new and seasoned board members with the tools needed for a successful year serving on the board. Gain your HOA/COA Board Certification and learn from industry experts on topics such as: – Robert’s Rules – Disaster Preparedness – How to understand financial statements and reporting requirements – How to gain funding for your community for present and future needs – How to best utilize green space & exterior improvements – Ways to keep your community safe And much more. Visit with exhibitors who have been specifically selected to attend. The full schedule will be made available online soon. Be sure you get invited by emailing us.

SSMG’s experience with community communications has been thoughtfully refined over three decades. Some of our clients choose to upgrade their scope of service with the following desirable options. SSMG believes strongly that effective communication is an important component to a successful community association whether a condominium of 60 units or a master plan community of 2,000 homes. With this in mind, SSMG has added seasoned public relations processionals to our team and developed a compliment of proactive options that monitor unique analytics and impressions on all platforms. NEWSLETTERS Whether you’re advertising a community garage sale or you’re distributing suggestions for seasonal property care, newsletters can be tailored to the need of each community. We understand the benefits that occur when people are “in the know”. Now it’s easier than ever to keep in touch with your residents to develop open lines of communication. Newsletters are a great way to streamline happenings and create synergy within communities. SSMG recommends that all communities send regular newsletters and we’ve now made it easier than ever to stay in touch with your neighbors! SURVEYS Whether it’s quarterly or annually, SSMG will create, disseminate and analyze surreys to residents in your community. This is a tool that we use on our own clients to be able to clearly identify areas of support and topics that need addressed. If your community isn’t sending out a survey, at the minimum annually, please consider choosing SSMG to handle this important aspect for you. SURVEY SUGGESTIONS In order to better understand your community and its unique needs, we can craft surveys to members about a variety of topics. Here are some examples: – changes in color palettes and furnishings in social room’s – amenity utilization rates – understanding demographic profile of the community SSMG will help interpret the data and formulate a plan to leverage the results of the analyses in order to accomplish the goals and objectives of the community. WEBSITES & SOCIAL PLATFORMS Websites and social media are a powerful tool and informational source for existing resident or prospective buyers. These platforms can quickly distribute bulletins, newsletters, etc. SSMG can help in creating a well thought-out outreach tool for your community. Things that we recommend highlighting online (but not limited to): Community specific documents, Policies and procedures, Contact information, Rules & Regulations, Architectural Control, Online payment options, FAQ’s, etc. There are many ways that neighbors communicate online. Having a third party monitor and report to the board on topics being discussed is important. Let SSMG handle this time-consuming aspect of your community. Please contact Diane via email at or 386-446-6333 for more details.

You’re invited to our “Seasonal Education Forum” Wednesday, January 16, 2018 from 5:00 p.m. – 7:30 p.m. LPGA 1000 Champions Drive in Daytona Beach Q1 SEASONAL TOPICS A panel of industry experts will review board member roles in maintaining the look and exterior of communities, buildings and common area elements. Learn best practices and seasonal information that will benefit your neighborhoods! The purpose of this Forum is to bring local board members together quarterly to discuss hot topics, meet experienced professionals and to provide educational networking opportunities. Space is limited. We invite two board members from each community quarterly. If you cannot attend, please share with your fellow board members! To register, visit DaytonaPropertyManagement.com/Education.

Very exciting news from one of our amazing communities! Hammock Dunes Owners Association was recently certified as the tenth Audubon Sustainable Community! As part of the certification process, they have crafted a Long-Term Sustainability Plan that will guide their sustainability initiatives over the coming years. They are the first, private community in Florida to ever achieve certification. Congratulations to Marge Rooyakkers, Travis Houk and their wonderful team on this amazing accomplishment!

Located in Palm Coast, Florida, The Landings at Marina Cove Condominium Association Inc. consists of 65 submerged land leased boat slips with direct access to the Atlantic Intracoastal Waterway. Southern States Management Group, Inc. has successfully managed The Landings at Marina Cove Condominium Association since 1990. In addition to our routine administrative and financial responsibilities, we consistently supervise a number of independent third party vendors and service providers. Throughout our tenure, the Association has very successfully endured several significant maintenance and restoration projects, to include significant dredging activities, etc. Submerged land lease responsibilities, including regulatory reporting to and compliance with Department of Environmental Protection (DEP) and the State of Florida, have continually and successfully been facilitated on behalf of the Association for uninterrupted operation of the marina The Landings at Marina Cove Condominium Association has a covenant responsibility to provide enforcement as well as asset management and replacement, as necessary. Ongoing oversight by Southern States Management Group, consisting of routine site inspections and communication among association members, the Board, and vendors, continually results in a solution that satisfies the expectations of Association Members. Your community can benefit from the vast experience the Southern States Management Team provides. Contact our leadership team today or fill out a “Request for Proposal” online.

Located right in the heart of the bustling Daytona Beachside and steps from the Atlantic Ocean, the Daytona Inn Beach Resort offers 157 beachside interval use condominium units. The efficiency style residential condominium units are located within the 3 three story buildings and also feature a full service restaurant and vacation hotel amenity. Recreational amenities maintained by the Association include an ocean side pool and pool deck with Tiki Bar. Southern States Management Group, Inc. (SSMG) was retained by the Daytona Inn Beach Resort Condominium Association, Inc. in the fourth quarter of 2015 after an extensive management search by the Board of Directors. SSMG’s current responsibilities include assisting the Board of Directors with enforcement of the condominium documents and rules and regulations, collection of delinquent member assessments and any applicable legal action available, collection and management of two special member assessments and comprehensive assistance with the Board of Directors and general contractor for the directly related concrete restoration project. Other responsibilities include daily management of on-site maintenance staff and independent third party vendors as well as related administrative, full-service accounting and member services responsibilities. Additionally, Southern States Management Group, in conjunction with proprietary personnel, independent third party vendors meticulously maintains the exquisite common area landscaping, street and low voltage accent lighting, signage, water features, fencing and other similar common area amenities within the private community. Onsite staff also maintains responsibility for the supervised use of a social room and kitchen and recreational facilities that include billiards, televisions, and a theater. COMMUNITY “LIFESTYLE” MANAGEMENT AT ITS BEST After nearly three decades of dedicated service and growth, Southern States Management Group has emerged as the regional leader in community, lifestyle and asset management. Fill out our “REQUEST FOR PROPOSAL” to gain more details on our service offerings. As we have unique options for any size community. We look forward to sharing with your board our powerful demonstration of value.

Troy Railsback, a licensed Community Manager for Southern States Management Group (SSMG) celebrates 11 years with SSMG this month. Railsback specializes in developing advanced community management solutions that comply with covenant and state requirements to continually provide efficient and effective results that are legally defendable. These best practices ultimately resonate as go to solutions for other SSMG managers serving SSMG’s 150+ Community Associations in Flagler and/or Volusia Counties. Previously Railsback served as a senior consultant for a national engineering firm responsible for a variety of financial, operational, acquisition and/or policy projects serving local government utilities mainly in the state of Florida. A Florida native Railsback has lived in Ormond Beach for 10+ years and serves the community on many charitable boards including the Volusia/Flagler YMCA, City of Ormond Beach and Ormond Beach Chamber of Commerce. He is a graduate of Florida Southern College in Lakeland and also obtained his Masters in Business Administration from H. Wayne Huizenga School of Business and Entrepreneurship, Nova Southeastern University in Ft. Lauderdale. Railsback is happily married for over 13 years and has three beautiful children.

Located just steps from the Atlantic Ocean, Portofino offers the ultimate in luxury coastal living. The eleven story oceanfront tower features 64 residence condominiums ranging in size from 1,900 to 4,200 square feet. Amenities maintained by the Association and its “Porto Mar Neighborhood” include a theatre room, billiard room, social room, workout facilities, and pool and spa. Southern States Management Group, Inc. (SSMG) was retained by the original (WCI) developer for the Portofino at Hammock Dunes Condominium Association prior to construction in 2004 and continues to provide full comprehensive management services to the building, its Porto Mar Neighborhood and the residents today. Current management responsibilities include the supervision of a full time on-site maintenance and management staff, as well as related administrative, finance, and account responsibilities. Additionally, Southern States Management Group, in conjunction with proprietary personnel, independent third party vendors meticulously maintains the exquisite common area landscaping, street and low voltage accent lighting, signage, water features, fencing and other similar common area amenities within the private community. Onsite staff also coordinates the supervised use of a social room and kitchen and recreational facilities that include billiards, televisions, and a theater.

ORMOND BEACH (Friday, September 28, 2018) – Mark Annon, an Ormond Beach resident, born and raised, is celebrating 15 years at Southern States Management Group. A graduate from Mainland High School and student at Brevard College, Annon is a Community Association Manager who currently overseas eight local associations. He manages the day-to-day operations for both the Daytona and Palm Coast offices of Southern States, as well. His role and scope of service has grown over the years. He has managed the maintenance responsibilities associated with all of the rental properties within Southern States and has managed concierge services for nearly six years where he completed all of the unit/home inspections as well as any and all outside repairs. Annon is versed and has been involved with the transition from developer oversight to the owner control. He and his wife reside in Ormond Beach with their three young children.

Troy Railsback with Southern States Management Group, Inc. (SSMG) goes over many resources available for board members online in this video. SSMG has invested thousands of hours and dollars into an internal management system that is available 24/7/365 for board members, residents and community association managers. This state-of-the-art system provides real-time information at your fingertips! Users can create unique groups within their communities, view compliance enforcement updates, view financials, back-up data, view reports from committees, see delinquent accounts, insurance terms, how many properties are leased, print out board minutes and so much more! The more one uses the system the better. There’s no need to play phone tag and wait for answers with this online resource. View summary snapshots easily by simply logging on. For more information on this system, contact you community manager. If you are not a current Southern States Management Group client and want information on using this proprietary software contact Jeff Annon at 386-446-6333.

esidents can easily use Southern State Management Group Inc.’s (SSMG) online portal to submit work orders. Listen how easy it is and how we have made this process simple and efficient for residents and board members alike! This brief video goes over how to check on a work order that has been submitted. You can simply go online in real-time and see what is going on with your work order. This is a great resource that Southern States Management Group provides to its communities. It’s another way that makes our service unique and sets us apart from the rest.

Thanks to all who attended our 2nd Seasonal Board Education Forum on September 5 at LPGA. Please feel free to share this presentation with fellow board members!