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Many of you probably already know you can pay your assessment fees online with a credit card but doing that charges you a fee. We don’t like unnecessary fees! Here’s a quick three minute tutorial on how to sign up for automatic withdraw from your bank so you don’t incur additional fees to pay your assessments. Visit our website resources tab. We recommend that you bookmark this page as it updates frequently and is very useful for residents. After you’re in the downloadable forms select “Authorization for ACH” and it will walk you through the simple steps. One great benefit is that if your assessment fees change, the deduction will automatically adjust. You don’t have to go in and make any changes, keeping you always up-to-date! Watch the video for a step-by-step walk through by one of our Community Managers, Troy Railsback.

Our team is working hard at getting everything ready for our 2nd Seasonal Board Education Forum happening on Wednesday, September 5 from 5-7pm at LPGA located at 1000 Champions Drive in Daytona Beach. We look forward to seeing all the board members! Thank you so much to our sponsors: Wright & Casey, P.A. Blue Ribbon Pools Insurance Office of America First Response Disaster Team Intracoastal Bank KWA Engineers Verdego Thank you so much to our vendors: Candock North Florida Expert Inspectors Southern Paint & Supply Envera Systems BAM Volusia Southern States Realty Services SpeediSign Pye Barker See you on Wednesday! To be invited to future Forums, please email Diane at SouthernStatesMangagementGroup@gmail.com.

Streets Lined with Oak Trees – Creating the Community Lifestyle You Work So Hard For… Grand Haven is one of the communities managed by Southern States Management Group (SSMG). It is the largest community in our portfolio with 1901 home sites within 26 unique villages. These gorgeous neighborhoods are managed by our 11 year Community Association Manager, Troy Railsback and his Grand Haven Team which consists of Thomas Leach and Michele Logan. Neighborhoods are lined with beautiful manicured Oak trees that give off a breathtaking canopy affect, lake banks are manicured, the grounds are gorgeous and there are so many amenities for residents to take advantage of! SSMG is known for maintaining a lifestyle community where residents are proud to drive through and showcase to friends when visiting. To maintain this prestigious appearance is a daily operation that the team at SSMG takes seriously! “Keeping Grand Haven Grand” is the mission,” says Railsback. EXPERIENCE Some of the areas in which our experience and attention to detail come into play at Grand Haven are keeping efficiencies intact and creating benchmarks and standards for residents that continue to be observed and managed daily. Troy Railsback has been the Community Association Manager for 11 years; Thomas Leach began with SSMG in 2011 and officially joined the Grand Haven Team in 2015. He has also received his CAM license two years ago. Michele Logan celebrated her five year anniversary with us this past March and has a dual role as the Architectural Design Committee Secretary and the Executive Administrator for the “Grand Haven Team”. Both Thomas and Michele are integral assets to supporting the needs of nearly 2,000 homes and the residents. MANAGEMENT With Troy being part of the community for over a decade, he has a keen ability to notice the smallest of errors; it is uncanny! He operates with efficiency and has been able to adapt using technology throughout the years, giving more time and attention to the ever-growing needs of Grand Haven’s lifestyle. For example, when looking for new vendors, he invites all interested parties at one time along with key leaders of the board and hosts a walkthrough all at once to truly be able to provide the board with quotes that are not “oranges to apples” but exactly what they need to make an educated decision. This cuts down on the board volunteer time and creates an immediate direction for the vendor to understand they, too, are part of “Keeping Grand Haven Grand”! MAINTAINING THE PRISTINE APPEARANCE Taking a drive through one or more of the 26 unique villages is done daily by the Grand Haven Team to ensure the community lifestyle is being managed properly. Things that may go overlooked in other neighborhoods do not go overlooked when SSMG is at your service! – Keeping the grounds up to standards – Preserving as many trees as possible – Ensuring the lake banks are uniform and weeds are removed – Coaching community members on how to help their oak trees grow by thinning them out properly to maintain the gorgeous canopy affect on so many roads throughout Southern States Management Group manages the ever-changing aspects of a growing community! Some may not be aware that there is a public golf course in Grand Haven. Come visit and see how Southern States Management Group is helping to keep “Grand Haven Grand”!

“One man’s trash is another man’s treasure.” This quote by Hector Urquhart’s introduction to 1860’s Popular Tales of the West Highlands applied to a recent phone call Southern States Management Group (SSMG) received recently. A property owner in one of the communities that SSMG manages contacted the Community Association Manager, Troy Railsback, asking where he purchased the receptacle used for submitting architectural review applications. Troy explained to the gentleman where the box was ordered and questioned what exactly he was looking for. The gentleman said that he was a proud member of the Ponce Inlet Lions Club and that they were looking for a similar receptacle where people in the community could donate their used eye wear to then donate to those less fortunate. Troy quickly let the gentleman know that when he originally ordered the receptacle, he received a blue one instead of white. When he contacted the company to come pick up the unit they said, “Go ahead and simply throw it away”. Fortunately, Troy did not and was able to graciously donate the receptacle that could have been tossed to the curb. “One man’s trash is another man’s treasure,” is the quote that came to mind when this story was explained to staff. Southern States Management Group was honored to provide this eye glass receptacle to the Lions Club of Ponce Inlet to help citizens in that community. SSMG is often donating behind the scenes and has contributed to countless charitable causes in the three decades in service in Volusia and Flagler Counties. We heard from the gentlemen who called that day, Lion Shel Reichard PDG who sent us the attached picture with these kind words, “This is what result of your generous donation looks like. Donation by Southern States is displayed on bottom front. Thank you once again.” Lions Clubs International is the world’s largest service club organization with more than 1.4 million members in approximately 46,000 clubs in more than 200 countries and geographical areas around the world. For more information on the local group in Ponce Inlet or to find this receptacle, please contact online.

When The Pendleton Club was built in 1963 it was “The” place to be! People in the community spoke very highly of this beautiful building which was built on nearly five acres of riverfront land. A very modern look and feel, The Pendleton Club located at 1224 South Peninsula Drive in Daytona Beach has 127 units and grounds like no other still decades later! PRISTINE GROUNDS The builders were strategic in the way they built the community. It is “U” shaped which offers every unit a river view along with pristine grounds that offer a shuffleboard area, docks, shaded places to read under gorgeous oak trees, pool, lounge area and BBQ space. Construction nowadays usually does not allow for that much space for residents to enjoy themselves. BOMB SHELTERS Another unique features at The Pendleton Club is that it was originally built with two bomb shelters where you can actually see authentic canvas cots hanging from the walls today. This space has been converted in to additional storage areas for the residents of the building. COMMUNITY MANAGER HIGHLIGHTS PROPERTY “The Pendleton Club has never lost power during a hurricane,” said Community Association Manager, (CAM), Virginia Waikins, who has been providing concierge level services for nearly four years. Virginia has been a CAM for 14 years and with Southern States Management Group nearly six. She loves working with people and feels very fortunate to have an educated board of wonderful caring residents. When asked what the top amenities of the property are, Virginia exclaimed, “This view! Number one is definitely the view! We also have a large community room with very active residents. Just like back in the sixties, there are always tons of social activities happening. The only difference is now residents wear more casual clothes.” Virginia explained how “back in the day” they used to have dances in the ballroom regularly where women had to dress in their Sunday best and men in a jacket and tie. The ballroom is now the community room and overlooks the beautiful view Virginia mentioned. It also has the original terrazzo floors. Unlike any other community in the county, The Pendleton Club has a doorman seven days a week. There are many upgrades happening now and the diverse residents which range from young professionals to retirees enjoy this unique property which has been sought after since the sixties.

The purpose of The Building Association Managers of Volusia (BAM) is to bring together people that manage local condominium buildings and homeowner associations with a select group of contractors/vendors in a social environment that lends itself to discussing current industry trends while building resources/relationships amongst the membership. The meetings are held monthly on the third Tuesday of each month at the Halifax River Yacht Club. People will typically start to arrive at 6:00 PM with the idea that dinner will be served starting at 6:30 PM. The board likes to pay for the first dinner to introduce potential members to the group. They update their Facebook page weekly so great content there, too! Southern States Management Group’s Vice President, Jeff Annon, is currently the Treasurer of the BAM Board of Directors and many of our Community Association Managers are members of this growing organization. We are very thrilled to announce that we are sending 6 CAM’s to the following sold-out event that will provide 20 hours of continuing educating to attendees. As a company, Southern States Management Group believes strongly in continuing education, making sure that our employees have the most current resources and knowledge of industry trends available. Thanks to Tyler and Ormond Heritage for allowing BAM to have this event at their community!

We are proud to announce our newest strategic partner, Southern States Realty Services (SSRS). Under the leadership of Troy Railsback, SSRS is an experienced, full-service real estate and property management company. SSRS will connect qualified tenants with property owners. With years of experience in community management, SSRS will help protect your property while providing efficient and effective management services. Additionally, their application and background check process helps ensure tenant quality and resident retention. You decide the level of services you like. To learn more about your rental options, please contact Tracie or visit us online.

JEFF ANNON CELEBRATES TEN YEARS WITH SOUTHERN STATES MANAGEMENT GROUP, INC. VOLUSIA & FLAGLER COUNTY (Thursday, July 26, 2018) – Jeff Annon celebrated his ten year anniversary with Southern States Management Group, Inc. in June 2018. A graduate from Elon University in North Carolina, Annon received his Bachelor of Science in Finance and his Masters in Business Administration at Rollins College. His role as Vice President of Southern States Management Group includes supervising investment (treasury) management, financial analyses of communities, procurement services, transition oversight and much more. Southern States Management Group has been in the community for nearly 30 years. With two locations, their experienced team of professionals oversees the daily management of roughly 130 independently operating master and sub-associations representing nearly 15,000 assessment paying units. Annon is also currently the Treasurer of the Building Association Managers of Volusia and Secretary of the Rotary Club in Ormond Beach where he has been a member for four years. ______________________________________________________ About Southern States Management Group, Inc. Founded in 1989, Southern States Management Group, Inc. (SSMG) is recognized as a leading Asset Management firm specializing in not-for-profit residential and commercial community associations located in Northeast and Central Florida. This reputation has been built through the tireless pursuit of providing clients and communities with responsive, high-quality, and value adding services for nearly three decades. Palm Coast/Flagler County Daytona Beach/Volusia County 2 Camino del Mar 1190 Pelican Bay Drive Palm Coast, FL 32137 Daytona Beach, FL 32119 386-446-6333 | DaytonaPropertyManagement.com ###

FOR IMMEDIATE RELEASE Southern States Management Group, Inc. to Host Second Seasonal Board Education Forum DAYTONA BEACH & PALM COAST, FL (Tuesday, July 17, 2018) – Southern States Management Group, Inc., together with Wright & Casey, P.A., Blue Ribbon Pools, Insurance Office of America and First Disaster Response Team are hosting their second “Seasonal Education Forum” on Wednesday, September 5, 2018 from 5:00 p.m. – 7:30 p.m. at LPGA located at 100 International Golf Drive in Daytona Beach. The purpose of this expo style event is to bring board members and parties related to community association management together to discuss hot topics of the season. Experienced vendors will be present along with presenters from the industry who will be discussing: 2019 Financial & Strategic Planning How To Effectively Run & Administer Board Meetings Controlling Costs & Bundling Services Association Election DOs & DON’Ts Tips on Robert’s Rules of Order Importance of Hiring Licensed Contractors Capital & Reserve Planning for Community Pools & Other Outdoor Amenities Alternative Sanitization Options Directors & Officers Insurance Overview Flood Insurance – what the Association is responsible for Contractors & Insurance – helping ensure the Association is protected Restoration Company Relationship Financing Options That Make Sense Best & Worst Case Disaster Solutions There will be no cost for board members to attend this forum. Seating is limited. To learn more about this event please contact Diane Michael at 386-538-1083 or via email at diane@thecallangrp.com. ____________________________________________________ About Southern States Management Group, Inc. Founded in 1989, Southern States Management Group, Inc. (SSMG) is recognized as a leading Asset Management firm specializing in not-for-profit residential and commercial community associations located in Northeast and Central Florida. This reputation has been built through the tireless pursuit of providing clients with responsive, high-quality, and value adding services for nearly three decades. Palm Coast/Flagler County Daytona Beach/Volusia County 2 Camino del Mar 1190 Pelican Bay Drive Palm Coast, FL 32137 Daytona Beach, FL 32119 386-446-6333 | DaytonaPropertyManagement.com ###

Southern States Management Group’s “Seasonal Education Forum” will be held on Wednesday, September 5, 2018 from 5:30 p.m. – 7:30 p.m. at LPGA located at 1000 Champions Drive in Daytona Beach. The purpose of this seasonal expo style event is to bring local board members together quarterly to discuss hot topics, meet experienced vendor professionals and to provide educational networking opportunities. Q4 SEASONAL TOPICS SOUTHERN STATES MANAGEMENT GROUP 2019 Financial & Strategic Planning Effectively Run & Administer Board Meetings Controlling Costs & Bundling Services WRIGHT & CASEY, P.A. Association Election DOs & DON’Ts Tips on Robert’s Rules of Order BLUE RIBBON POOLS Importance of Hiring Licensed Contractors Capital & Reserve Planning for Community Pools & Other Outdoor Amenities Alternative Sanitization Options INSURANCE OFFICE OF AMERICA Directors & Officers Insurance Overview Flood Insurance – what the Association is responsible for Contractors & Insurance – helping ensure the Association is protected FIRST RESPONSE DISASTER TEAM Restoration Company Relationship Financing Options That Make Sense Best & Worst Case Disaster Solutions ** Space is limited. We invite two board members from each community quarterly. To register, please contact Diane at 386-538-1083 or SouthernStatesManagementGroup@gmail.com. Thank you! **

Please feel free to share this presentation from our Inaugural Seasonal Education Forum that took place on June 27, 2018 with your fellow board members. Simply click on the slide above.

Congratulations to Travis and his wife on the recent birth of their first baby girl, Hallie Ryan Houk! We are thrilled for you and your new family!!