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Troy Railsback, Southern States Management Group Management Consultant, LCAM & Southern States Realty Services Broker recently gave a presentation to the Space Coast Communities Association on “Budgets, Operating Accounts and Reserves: Setup and what you need to know”! We wanted to share this valuable information with you. If you have questions or would like to have Troy give your Association a presentation, please contact us at TRailsback@SSMGroupInc.com or 800-439-9408. <<< Preview the Presentation >>>

There’s love in the air for some of our Southern States team members! Congrats to Harley Cooper and Amber who got married this past weekend! Also, tomorrow is one of our CAM’s 20 year anniversaries. Congrats, Christy!

WE ADDED ANOTHER COURSE Before our next Seasonal Education Forum happening on Wednesday, July 17 from 5-7pm at LPGA (see below), Wright & Casey, P.A. will be holding a HOA/COA Certification course from 3-5pm. To register for this HOA/COA Certification, please fill out the form at: https://daytonapropertymanagement.com/education/ and let us know in the comment section which class is being chosen (HOA/COA). Also, if you want to stay for the Seasonal Education Forum, please let us know, too so we can reserve space for you. For more information, please contact our Education Coordinator at 386-538-1083.

This gem on Nottinghill Street in Ormond Beach was on the market for 15 days and closed yesterday! Tracie Culver with Southern States Realty Services was honored to represent the buyer AND the seller. Congrats to all! Looking to Lease or List? Being in the community management business for 30 years and leasing industry for over a decade, locals turn to Southern States Realty Services for comprehensive long-term leasing options and real estate sales. WE TAKE THE HEADACHE OUT OF RENTALS! Tracie Culver, GRI Property Manager/Realtor ®/Broker Associate 386-414-3445 | TCulver@SSRealT.com Troy Railsback, Broker (BK3306166)

Southern States Management Group (SSMG) is a family-owned business dating back three decades with a forecast of many more to come. With the focus always being on “family first” our group understands what it means to be a “community”! We take great pride in our family centric environment and because of this we currently represent 150+ independently operating master and sub-associations representing over 16,000 assessment paying units. These associations include single family homes, oceanfront luxury condominiums, fee-simple town homes, carriage homes, patio, courtyard, and villa homes as well as numerous mixed-use and commercial units. SSMG has been able to demonstrate 30 years of community management success because we respect what “family” means! Part of our current leadership team has fond memories of working as small children, stuffing envelopes and changing light bulbs, for many clients that we still represent today. Others that work for SSMG came to us by way of family friends dating back to our President’s days in college. His roommate’s son works as a Community Manager and has been with us over thirteen years and has recently begun a family of his own. Because of our strategic hiring practices and approach we have been successful in assembling seasoned professionals with diverse backgrounds in economics, accounting, consulting, information technology, public service, realty, public relations and recruiting. We have focused on “family first” which also supports retention and a strong, cohesive expanding team. When there is reliability, collaborative spirits, unique skill sets and trust, the management of a community and the understanding of their needs comes naturally. Additional, by exposing each professional to the full spectrum of management responsibilities and environments, SSMG is proud of our well rounded, extended family that have the capabilities and experience to address challenges in an effective and efficient manner. Routine dialogue among professionals relative to the current state of affairs of their respective clients also assures that knowledgeable back-up support is readily available on a single moment’s notice. Knowing that we believe in “family first” creates an experience for our employees and clients that demonstrate our unique abilities. Founded in 1989, Southern States Management Group (SSMG) has emerged as the regional leader in community, lifestyle and asset management specializing in residential and commercial associations. Our impressive reputation has been built through the tireless pursuit of providing clients with responsive, high-quality, and value adding services for three decades. Recognizing that each client has varying wants and needs isn’t necessarily a new premise among professional service companies. SSMG demonstrates the willingness and eagerness to look beyond the first layer to see what lies beneath the surface! What does this mean? As we become part of the team; more than a vendor but a dedicated partner, we explore the complexities of a community association. We are constantly asking the questions; are we where we want to be, if not where do we want to be and how do we get there? While asking those questions, we remain acutely aware that ultimately it’s each individual property owner that we are advocating on behalf of. We understand that together we will create shared success and are enthusiastic about overcoming any challenges necessary to meet the needs of the community. After 30 years of dedicated service and thoughtful growth, we look forward to sharing with prospective clients our powerful demonstration of value. We are a family business that takes pride in having served the greater Volusia and Flagler county area for decades. We value local relationships and have proven success with long-standing vendors. With this familiarity, we are able to ensure that we pair your community needs with those of the most appropriate team partner, given consideration for sensitivity to price, timeliness, and skill set. With professionals stationed throughout both Volusia and Flagler counties, we have strategically chosen two locations to serve our community partners. Each office is fully equipped to accommodate the entire spectrum of management services and include the latest of communication technologies, ample meeting space, integrated phone systems and more.

Thanks so much for the review and great job, Domenique! We so appreciate gaining feedback. Please feel free to review us on Google. Simply type in “Southern State Management Group” in your Google search and on the right there is an option to review. We would appreciate it!

You’re invited to our “Seasonal Education Forum” Wednesday, July 17, 2019 from 5:00 p.m. – 7:30 p.m. LPGA 1000 Champions Drive in Daytona Beach (The Clubhouse) Q3 SEASONAL TOPICS ROUND TABLE This Forum will be collaborative and informative with industry experts leading round table discussions on the topics of the season. Attendees will be placed among peers of similar HOA/COA demographics. Experts will rotate around the tables providing one on one interaction with board members while providing guidance for Q3. Round Table Discussions will include: – Tips on how to create a proactive response team within the insurance spectrum and to effectuate the best possible claim outcome (Insurance Office of America) – Suggestions on legal use of emergency powers in the event of a disaster (Wright & Casey, P.A.) – How to manage your technology: software considerations, data safety & cyber security (SSMG) – Ways to manage and understand rentals within your communities (Southern States Realty Services) – Thoughts on how to review contractor bids to achieve the best results for your community (SSMG) – Board Development & Conflict Management Tips (SSMG) – Techniques that we’ve learned over three decades dealing with large HOA’s (SSMG) – Lifestyle Management at its finest – what community management should look like in 2019 (SSMG) – And much more… There is limited seating so please RSVP at www.DaytonaPropertyManagement.com/education/. Two board members from each community are invited. For more information on topics or other questions please email Diane at SouthernStatesManagementGroup@gmail.com or 386-538-1083. Thank you to our Education Supporters!

SSMG’s experience with community communications has been thoughtfully refined over three decades. Some of our clients choose to upgrade their scope of service with the following desirable options. SSMG believes strongly that effective communication is an important component to a successful community association whether a condominium of 60 units or a master plan community of 2,000 homes. With this in mind, SSMG has added seasoned public relations processionals to our team and developed a compliment of proactive options that monitor unique analytics and impressions on all platforms. NEWSLETTERS Whether you’re advertising a community garage sale or you’re distributing suggestions for seasonal property care, newsletters can be tailored to the need of each community. We understand the benefits that occur when people are “in the know”. Now it’s easier than ever to keep in touch with your residents to develop open lines of communication. Newsletters are a great way to streamline happenings and create synergy within communities. SSMG recommends that all communities send regular newsletters and we’ve now made it easier than ever to stay in touch with your neighbors! SURVEYS Whether it’s quarterly or annually, SSMG will create, disseminate and analyze surreys to residents in your community. This is a tool that we use on our own clients to be able to clearly identify areas of support and topics that need addressed. If your community isn’t sending out a survey, at the minimum annually, please consider choosing SSMG to handle this important aspect for you. SURVEY SUGGESTIONS In order to better understand your community and its unique needs, we can craft surveys to members about a variety of topics. Here are some examples: – changes in color palettes and furnishings in social room’s – amenity utilization rates – understanding demographic profile of the community SSMG will help interpret the data and formulate a plan to leverage the results of the analyses in order to accomplish the goals and objectives of the community. WEBSITES & SOCIAL PLATFORMS Websites and social media are a powerful tool and informational source for existing resident or prospective buyers. These platforms can quickly distribute bulletins, newsletters, etc. SSMG can help in creating a well thought-out outreach tool for your community. Things that we recommend highlighting online (but not limited to): Community specific documents, Policies and procedures, Contact information, Rules & Regulations, Architectural Control, Online payment options, FAQ’s, etc. There are many ways that neighbors communicate online. Having a third party monitor and report to the board on topics being discussed is important. Let SSMG handle this time-consuming aspect of your community. Contact us to learn more at 386-446-6333 or email.

Thank you to Ormond Observer for publishing this image and article about Leadership Ormond. We are proud to have two employees, Travis Houk & Troy Railsback, participating in this worthy community program. Read the entire article. Image Source: Ormond Beach Observer

Financial & Administrative Support Service (FASS) Knowing the ever-changing needs of the community management industry, Southern States Management Group (SSMG) created an industry specific option that empowers self-managed communities by providing onsite access to resources and tools that would typically require the hiring of a professional management company. This offering is called FASS – Financial & Administrative Support Service. Significant investments in technology have greatly contributed to SSMG’s ability to provide FASS to association members in an efficient, effective and time-saving manner. This value adding service is a vehicle that has proven to eliminate a number of the limitations boards and Community Association Managers deal with on a daily basis. This system is specific to community management and user-friendly for board members, residents and onsite managers alike. With decades of experience handling all aspects of community management accounting, SSMG will provide dedicated accounting personnel who will handle a variety of monthly tasks that have been perfected over time and go through a vigorous quality control process. ONSITE MANAGER BENEFITS – Manage day-to-day operations through a secured portal – Cut down on phone calls & emails from vendors and residents – Excellent for new board members to give them all documents with a few clicks of a button – Accessible & user-friendly for residents – Manage work orders in real time – Decrease common burnout through time-saving operations ACCOUNTING FEATURES – Dedicated accounting personnel to answer questions and maintain quality control – Accounting in real time – Full general ledger – No touch paperless system – Auto-pay bills which increase accountability, processing time & speeds up cash flow – Request estoppels, payoffs & questionnaires associated with pending real estate transactions – AR/AP Lockboxes BOARD MEMBER HIGHLIGHTS – Easily log on to view financials in real time – Create permission driven sub-groups to manage & maintain your community – Digital archive of all paperwork associated with the community – User-friendly to upload, view & print all meeting notes, bylaws, etc. – Easily view work orders of association operations RESIDENT FEATURES – ACH debit at no cost to the resident – Multiple property owners have option to view all accounts at once – Residents can opt in/out of various features – Real time access to governing documents Board Members and Onsite Managers alike are raving about this new program. To learn more about this new service contact SouthernStatesManagementGroup@gmail.com or 386-446-6333.

We believe in bringing our kids to work at Southern States Management Group. One of our team leaders brought his four year old son to work as a reward for good behavior. We believe in teaching them the ropes young! Doesn’t he look like he is ready for community management?